Dealing with conflicts in a better way
This is a "must-have" for all staff members. People tend to avoid conflict or to paper over the cracks. Though dealing with conflict in a constructive way is a great chance for successfully working with each other.
Dealing with arising conflicts and appropriate tools for your behaviour in case of conflicts will release energies for your daily business, it leads to a better performance and new solutions.
Target group
Staff members from all departments
Seminar objective
Conflicts belong to our daily work – but the tendency to avoid them, and to evade them has become routine in many enterprises. Longer lasting conflicts put a strain on the person concerned, and they overshadow the whole working process, and last, but not least, they can cause enormous costs due to faulty work processes or miss-outs.
During this seminar you will learn to identify and understand conflict potential and processes, as well as deal with them openly. You will discuss possibilities of working on conflicts and solving them. Another issue of the seminar will be the prevention of conflicts.
Seminar contents
- Orientation of requirements
- Kinds of conflicts
- Reasons and processes of conflicts
- Factual and relationship levels
- Your own conflict behaviour
- Different conflict styles
- Identify and address conflicts
- Mediate conflicts
- Guidelines for conflict solving talks
- Mediation
Methods
Tutorial dialogues, case studies, group exercises, practice-relevant exercises, exchange of experiences
Duration of the seminar
Two seminar days
Day 1: 10:00 - 19:00
followed by an evening event (optional):
workshop and discussion at the HWBR Sommelier School Rostock<
Day 2: 08:30 - 16:00
Number of participants
This seminar lives on the highly-effective small group:
Minimum number of participants 6
Maximum number of participants 12
Location
HWBR Business College, An der Jägerbäk 3, 18069 Hansestadt Rostock
Certificate
Certificate of the University of Cooperative Education Mecklenburg-Western Pomerania
Management Training "Dealing with conflicts in a better way"
Dates
08/03/12 - 09/03/12
07/06/12 - 08/06/12
07/09/12 - 08/09/12
Course fee
580.00 EUR plus VAT incl. course material and soft drinks, 3-course set lunch at the practice restaurant of the HWBR Hotel School Rostock
(or: 290.00 EUR plus VAT with an Education bonus voucher)
Also included is the social event in the evening at the HWBR Sommelier School Rostock (incl. fingerfood, selected wines and soft drinks)
Inhouse seminars at company conditions upon request.
Eligibility
Education bonus voucher: 50% financial support for up to 500 € - the HWBR is a state-approved information centre for the Education bonus voucer.
Room-hunting in Rostock
We have compiled a choice of conveniently located accommodation offers nearby: Room-hunting in Rostock. Even if you stay somewhere outside the HWBR, you can order from a fresh and generous breakfast buffet at the practice restaurant of the HWBR-Hotel School, prices from € 3.
Your contact person
Anne Klink
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